Free Shipping on your entire order within Continental US

Customer Service

Shipping & Delivery
Most items ship the same or next day after you place your order. We offer free USPS shipping within the continental U.S.A. Your order will come via USPS Ground with no shipping charges (except where noted for heavy weight or product exceptions that include additional freight). We use UPS and Fedex for heavier items. This free shipping offer is only valid for orders placed that will ship to the contiguous 48 U.S. states. For any other shipping method or shipments to other destinations outside of the continental U.S.A., standard shipping rates will apply. At this time, we offer shipping to the lower 48 states of America only. While we do offer shipping to Alaska, Hawaii, Guam, Puerto Rico, Canada, United States Territories, APO, FPO, PO Box, and International, please contact us for any additional shipping charges.


Extra Freight Items:
Some items contain additional freight based on their weight or size. Where applicable, extra/additional freight costs are indicated on our web site. These freight expenses continue to apply, even when your free shipping offer is in effect.

Shipments to P.O. Boxes, U.S. Military APO/FPO Addresses or Orders to Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Islands:
Our standard shipping method is via USPS Ground. Shipments to P.O. Boxes or APO addresses must ship via USPS Priority Mail or Parcel Post. Orders shipped to Alaska, Hawaii, Guam, Puerto Rico or the U.S. Virgin Islands must go via USPS Priority Mail or UPS Air. Please contact us regarding actual freight rates. For USPS Priority Mail shipments, shipping charges are dependent on the weight of your order to these destinations.
Privacy & Security
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Allergy Care Store. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or when ordering from us, then you can be assured that it will only be used in accordance with this privacy statement.


Collecting Information:
When you're visiting AllergyCareStore.com, we ask for specific information so that we can fulfill your order, send you messages regarding your order by email, and further enhance your shopping experience. The customer's contact information is also used to get in touch with the visitor when necessary. The information collected will be kept confidential and used to support your transaction with AllergyCareStore. This site uses an order form to process all transactions.

Here is the information we collect at AllergyCareStore.com, as well as how we use it:
* When you place an order, we need to know your name, email address, password, shipping address, billing address, phone number, credit card number and expiration date. This allows us to process and fulfill your order, and to notify you of your order status.
* Financial information that is collected is used to bill the user for products and services.
* At AllergyCareStore.com, we're always striving to improve your shopping experience by personalizing it. We monitor customer traffic patterns in general in order to help us continuously improve the site's design and layout.

Security (Protecting Customer Information):
This site has stringent security measures in place to protect the loss, misuse and alteration of the information under our control. Every employee servicing AllergyCareStore.com is made aware of and is expected to comply with all of our Privacy and Security policies. We use state-of-the-art technology to protect and secure your transactional information from unauthorized third parties. AllergyCareStore.com uses industry standard Secure Socket Layer (SSL) encryption technology to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address as it is transmitted over the Internet. Our secure server is further protected by firewall technology to prevent unauthorized access to any information that we store. The importance of security for all transactional information associated with our customers is of utmost concern to us. Our site is also scanned by GoDaddy, Authorize.net, Google Checkout & Paypal on a daily basis to ensure that your information is protected.

Disclosing Information:
AllergyCareStore.com respects your privacy. AllergyCareStore.com does not sell, trade, or rent your personal information. AllergyCareStore.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of AllergyCareStore.com, our users, or others.

Credit Card Fraud Protection:
AllergyCareStore.com employs various credit card fraud prevention services, provided by our online merchant processor, in order to insure purchases made from AllergyCareStore.com are not fraudulent. When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format (SSL). Federal law states that your credit card provider cannot hold you liable for more than $50 of any fraudulent charge. In the event of an unauthorized use of your credit card, you must report this problem immediately to your credit card provider in accordance with its terms of use.

Links to Other Sites:
We provide links to other sites that we believe can offer you useful information and services. However, we are not responsible for the privacy policies or actions of any third parties that control the activities of such third-party sites. We suggest contacting the relevant parties controlling these sites or accessing their online policies for the relevant information about their data collection, privacy practices and their content.
Easy Returns & Replacements
If you purchase from Allergy Care Stores and choose to return any of your items, you may do so within our 30-day return period. However, shipping and handling charges for your original order and the cost to return your items will not be refunded. Free Shipping Offer is only when you keep the order. All returned products must be in re-sellable condition.


How to Return:
 RMA numbers must be clearly displayed on the outside of your returned package. Packages returned to us without a valid RMA number will be "Returned To Sender".

All returns will be charged a 10% restocking fee as long as the product is returned in new, re-sellable condition. If you return an item that has been used, is not in the original manufacturers packaging, or missing any components such as instruction booklets, we reserve the right to deduct up to a 35% restocking fee from your refund. If you return an item that is past our 30 day grace period without prior approval, we will charge a 35% restocking fee from your refund. Please make sure to package the item back exactly how you received it, with all contents and components, including all packaging materials.

Order Cancellation:
We ship most orders within hours of receiving them. If you have to cancel an order, you will have to call us on the phone instead of emailing us, as many times by the time your email is read, it is too late to stop your order. If the shipment we send is refused delivery, we will deduct the cost of the shipment, and a 10% restocking fee from your refund. If we are not able to cancel an order before it ships, you may still return the order, however you will be responsible for the cost of the shipment, as well as the return shipment.

Refused Shipments:
In the event that you refuse your order upon delivery, you will be responsible for the shipping charges to your destination as well as the return shipping.

Damaged Shipments:
If your product is damaged in transit or defective upon arrival, we will exchange the product for you at no charge. We do request that if the package is received damaged, that you call us within 5 days of the shipment being received. If the damage is not reported within 5 days the order will be handled as a return/exchange according to our policy. If the damaged order is returned to us for a refund instead of an exchange, the order will be subject to our above return policy, including all fees associated with your return.

If the product breaks after our 30 day return policy, you will need to contact the manufacturer to find out the specific warranty for your product. Allergycarestore.com will not be responsible for any warranty repairs after 30 days of the purchase.

Inelligible Returns
  • Opened Bag or Filter Packages
  • Used Vacuum Cleaners
  • User installed Parts
  • Orders Received More Than 30 Days Ago
Ordering & Payments
We only accept Paypal, VISA, MasterCard, American Express, Discover and Google Checkout as payment for all purchases. For your protection, credit card orders may be delayed while we confirm your billing information. Allergycarestore.com reserves the right to request additional evidence for proof of billing information. All the data processed on our website is fully secured and protected. Current billing address and phone information must be included with every order. Your billing information must be the same as listed for you by your credit card provider.
Pricing & Promotions
We offer competive prices. If you find any item at a lower item (shipping included), email us and we will match the price. Certain other rules may also apply when matching prices. We may offer coupon codes on our website or send coupons via email. A coupon code may only be applied once or multiple times depending upon the type of code issued. Coupons can be applied to any order which is already placed on web as we can not alter payment information. It can also not be applied to any previous order or combined with any other coupon.
Viewing Orders
You will need to log on to your account to check your orders. You can retrieve full information about your order within your account history.
Updating Account Information
Please log on to your account to keep your contact information updated at all times. We do not store your credit card information so you have to provide it every time you place an order with us